I’m recommending two more posts on customer service in the U.S.:
On A Pict in PA, you’ll find out how much fun it is to establish that you really exist when you’re new in the country. (It’s fun in the U.K. as well.) And since this involves two posts, here’s the second link.
On No Facilities, you’ll find out how much fun it is to deal with car dealers.
Notes from the U.K. 
Thanks for the introduction to Pict in PA.
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That’s always a pleasure.
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And an introduction to No Facilities.
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You’ve been busy.
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Or not busy, depending on how you look at it.
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Mmm, yes, I see your point.
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Thank you very much for sharing the links to my blog. That was very kind of you.
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