Customer service: more links

I’m recommending two more posts on customer service in the U.S.:

On A Pict in PA, you’ll find out how much fun it is to establish that you really exist when you’re new in the country. (It’s fun in the U.K. as well.)  And since this involves two posts, here’s the second link.

On No Facilities, you’ll find out how much fun it is to deal with car dealers.

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