Customer service in the U.K.: a link

For another American’s take on customer service in the U.K., check out Life in London, American Style. And if anyone else has posts about customer service on either side of the Atlantic–or, hell, anywhere else in the world–send me a link. Or leave a comment. It should be interesting to hear not just what people’s experiences are but what their expectations and assumptions are.

Wild Thing and vision loss

This past year, Wild Thing lost part of her sight to wet macular degeneration. Reading’s possible but not simple. She’s had to quit driving, which since we live at the end of beyond is a major adjustment for both of us. Independence matters hugely to her. And to me. And around here, without a car? It’s difficult. The village is on a bus route, although with endless government budget cuts I’m not sure how long that will be true. But even so, it’s a minor route. You can get to one of two nearby towns and a village or four, but you may have hours to kill before you can get home.

She’s gotten an electric bike–she has enough sight left to manage that–but even so it’s a huge adjustment for both of us.

So I’m going to break two unwritten rules here: 1. This isn’t a me-blog, and I don’t write about our lives unless they touch on the intercultural mayhem of two Americans living in Britain; 2. I don’t reblog anything that isn’t tightly related to that topic. But hell, they’re my rules, so I get to break them. I’m linking you to a post on Wild Thing’s blog, where she writes about the last day she drove to the moors so she could do some photography. She knew she wouldn’t be driving much longer. She wasn’t sure how much longer she’d be able to use a camera. The day had the intensity of a farewell. The photographs are damn good.

If we’re lucky, the doctors will be able to stop any further deterioration (all hail the National Health Service, which allows everyone access to free medical care) and she’ll be able to keep on using a camera. But we won’t know for another couple of months.

This is one of Wild Thing's photos from about a year ago.

This is one of Wild Thing’s photos from about a year ago.

Cats, dogs, and questions

Cats: Our oldest cat, Moggy, died a couple of weeks back. She was 18 or 19. Or maybe 20. She was a rescue cat, so we never really knew her age and she didn’t much care so we never got a sensible answer out of her on the subject. She’s much missed, but we figured it was time to let Fast Eddie be the only cat.

Ha. M. and J. had a very friendly stray desperate for a home and yelling bloody murder outside their house and since J.’s allergic the cat’s now at our house and settling in nicely, thanks. We call him the Big Guy.

the big guy 017

 

He’s not thrilled that we have a dog, but he’s likes the food bowl and the amount of attention he’s getting. We’re checking around to see if we can find his original owner. He’s a lovely cat and somebody somewhere misses him. The going theory is that he jumped in a delivery van and ended up here.

The dog? All she wants to do is knock him down, stand on him, and clean his ears. Which she considers a friendly gesture. We kept them separate for a few days and she had a hard time with it.

the big guy 019the big guy 021

 

 

 

 

 

 

 

 

 

 

 

 

At this point, we can leave them in the same room together as long as we’re there to keep the peace. He and Fast Eddie doing fine. I’ll add some new Fast Eddie photos to the Kitten, cat, and dog page for you cat-picture addicts. So there you have the dog and cat update. It’s totally irrelevant to the blog’s topic.

Questions: Actually, that’s only one question: Do you have a topic you’d like me to address, either about the U.S. or Britain? Let me know what it is and—well, if you’ve been around for a while you know what I’m like. If it grabs me I’ll write about it. I may even be informative—you never know. So give me a push and let’s see what direction we head in. And yes, I’m ending a sentence with a preposition. Because in English it just makes sense.

So daring.

Bats of America

Truth in Blogging Warning: This post contains no useful cross-cultural information and the incident described is in no way typical of American life.

And with that out of the way,  I’ll refer back, as bloggers do with a look of strained innocence as they post links that drive you deeper into their blogs, to an earlier post about some of the nuttier reasons people call the British emergency services and it reminded me of a time when Wild Thing and I made one of those calls in the U.S.

We lived at the time in Minneapolis, in the downstairs half of a two-family house. That’s in Minnesota. If you’re not sure where that is, take the map of the U.S., fold it in half and look more or less on the fold, just below the Canadian border. Minnesota’s the state curling sweetly around the westernmost of the Great Lakes.

Irrelevant photo: a sign on a public footpath. If you want to get to Sheepdip, turn right.

Irrelevant photo: Sign on a public footpath. If you want to get to Sheepdip, turn right.

The geography’s a side point, though. What matters for this story is that out house was wildlife friendly. That doesn’t mean we had cuddly otters stopping by for coffee or raccoons joining us for breakfast. We had urban wildlife. Every so often, we’d hear yelling upstairs and know that V. had her broom in hand and was killing a rat with it. I love V. and her kids dearly, and I never thought she meant me harm, but I want to put it on record that when she had that broom out I would not want to make her mad.

When I say we had rats, some of you will think the place was a dump, but really it was just a place to live. With great neighbors and a landlord who figured in the cost of the screws when he had to—very reluctantly—replace the back door. And with, you know, the occasional rat. But only sometimes.

This isn’t a tale about either landlords or rats, though, or the ways you can sometimes confuse one with the other. Here’s what it is about:

Every second or third week, I hosted a late-night radio call-in show, and on one particular night I got home at the usual ridiculous hour and before I had time to take off my raincoat a hand reached out of the bedroom, grabbed my collar, and pulled me in backwards.

Was I terrified? Did I think vampire zombies had taken over the house and were about to do whatever it is they do, which I didn’t know the specifics of because I hadn’t watched the movie? No. The only thing I remember thinking was something along the lines of this is strange.

Which was fine because it turned out to be Wild Thing’s hand pulling me backwards. She closed the door after me and said, “We have a bat.”

Wild Thing isn’t hysterical about wildlife. The time the rat came up the toilet, yes, we did what any two sane adults would do in that situation: We closed the lid and we went into the other room and we screamed. C’mon, tell me you wouldn’t. And she’s phobic about snakes. But otherwise, she’s the person you’d call if a bear lumbered into your living room. Because you’d want someone who could stay calm. Someone you could ask, “So what do you think I should do?” and who’d say, “I’d get my ass out of there if I was you,” and you’d say, “Right. I’d thought of that myself but I was afraid I might hurt its feelings.”

I should interrupt myself to say that she’s not a low-key person. It’s something she drops into when bears lumber into the living room.

So this was when we learned that she’s phobic about bats as well as snakes. You don’t know something like that until one starts swooping overhead.

I’d lived in a bat-prone apartment some ten years before and the only one that bothered me was the one that flew into the walls and presumably had rabies. But we had a caretaker there and he came and got the bats out. So I told Wild Thing, calmly, “They don’t land in your hair. That’s a myth.” Because we were hiding in the bedroom and that seemed like something she ought to know.

Having reassured her, I’d planted the image in my head, so I pulled the raincoat hood over my head to cover my hair, marched into the living room, and brought the phone back.

Which left us in the bedroom with the phone. The next question was what to do with it. Our apartment didn’t have a caretaker, it had a landlord who lived in the furthest suburbs and counted in the cost of the screws when he had to replace a door. He wasn’t someone you’d look to for help, even if the place had been on fire.

I seem to remember that we tried turning out the lights and opening the doors before we called anybody. I absolutely remember that it did no good—the bat swooped and circled and did bat things. Then we turned the lights back on and the bat went to roost.

In the end, Wild Thing called the cops. I mean, why not, right? And she talked to someone who said, “We’ll send the Batmobile.”

Strange to say, we weren’t the cops’ top priority that night. We sat on the front porch and waited an hour or so, until finally a cop car pulled up and two cops swaggered out.

Now if you’re not American, you have to understand something about the equipment American cops carry on their belts. It includes a gun, a club, handcuffs, spray deodorant, a large Coke, a donut, and a model of the Washington Monument in granite. All of which not only adds up to quite a bit of weight but pushes their elbows out when they walk. So even the least temperamentally swaggery of them swaggers like they’re headed for the gunfight at the OK Corral. They can’t help it.

One of the two asked, “What seems to be the problem, ma’am?”

Wild Thing said, “We have a bat.”

He froze mid-swagger.

“A bat,” he repeated blankly.

His partner headed up the walk, which shamed the rest of us into following.

The lights were on and the bat had gone to roost on top of the kitchen cabinets, so he said he’d try carrying it out the back door on the piece of wood it was on. Why (parenthetically) did we have a chunk of wood on the kitchen cabinets? Because I’d seen other people take similar things and make them look great. Mine looked like an old chunk of wood that had been dumped on top of a kitchen cabinet but I left it there to see if it wouldn’t look better if it had a year or two to settle in.

Anyway. He picked up the chunk of wood and the bat took off. The second cop made a dive for the bathroom and slammed the door, trapping Wild Thing and me out there with the bat, so we dove under the kitchen table, where we had time to think that someone armed with a gun and a club and spray deodorant and a model of the Washington Monument was hiding in our bathroom.

The first cop—the bat battler—asked where we kept our broom and explained to us, as we hid under the table, that bats fly in regular patterns. He watched briefly to establish what pattern this one was flying, then he whacked it out of the air with the broom and carried it outside.

When he came back in, he opened the bathroom door and poked the broom through the opening.

“Coming to get you,” he said. “Coming to get you.”

The second cop? That was over thirty years ago and they’re both retired, but he’s still hearing about it. I just know that. The first one? He didn’t get an award from the city but he should have. Because forget the pen being mightier than the sword. Our neighbor V. had it right: The broom is more powerful than the anything, and that cop was smart enough to know it.

How people find a blog

Let’s talk about search engine terms. No, I’m not going to hand out blogging advice. You won’t find any advice here that you’d want to follow, on blogging or any other subject. What I want to explore is that strange and lovely world of search engines and algorithms and other things I don’t understand, about which I want to ask the following profound question: What the hell are they thinking?

I know, thinking’s the wrong word. Algorithms don’t think. Someone does, though. A human mind, with an actual human being attached to it, programs these suckers and sets them loose on the world trusting that they’ll connect the right question to the right answer.

Or not caring if they do.

A chough, pronounced "chuff," Cornwall's official bird. It was driven to extinction in Cornwall, but a few years ago a pair flew over from Ireland and nested successfully, and a handful can now be found. Those who know are keeping their locations secret. I know and I ain't telling. Photo by Ida Swearingen, who ain't telling either.

A chough, pronounced “chuff,” Cornwall’s official bird. It was driven to extinction in Cornwall, but a few years ago a pair flew over from Ireland and bred successfully and a handful can now be found. Those who know are keeping their locations secret. I know, at least vaguely, and I’m not telling. Photo by Ida Swearingen, and she isn’t telling either.

And then there are the people who type some of these terms into Google. Spare a moment to wonder what they’re thinking as well.

So here’s how people found Notes from the U.K. (I’ll do a separate post on vaguely relevant search terms. Sooner or later.) They typed in (with Google’s lower case format carefully preserved):

good comments with u: All my good comments contain that letter. Except this one. My bad ones? They don’t.

who are the bigwigs in legal highs: . Okay, I’m pretty clear on what this poor kid was looking for and can make an educated guess or three about what they planned to do with the information. And they were so disappointed to end up in the middle of a discussion of lawyers’ wigs. Sorry, kid. Now get off the internet and go finish your homework. And remember to use the letter u.

kittens dash into rooms they shouldn’t: Rooms and dash are clear enough to work with, but we need a definition of shouldn’t. They shouldn’t because they’ll get scolded? Because they’ll get eaten by the Minotaur? Or the Merrimac? Anyway, we need to define the term. And we need video, which I don’t do. And come to think of it, how young a kitten do they want to see? So I was a disappointment here. I do have a page of kitten pictures, which I haven’t updated lately now that I think about it, but I can’t imagine I’m high up the Google list. How many web sites and blogs did the googler go to before being disappointed by mine? What is it about kittens and the internet that someone went through that many links looking for this?

dog poo for rubbish collection Cornwall: For this, they need to contact the county. Unless they’re looking for dog poo itself. If they can convince me it’s a good idea to donate it, we have plenty. And a nice collection of the cat variety as well. But, well, I will need convincing.

Sumerdress: These are what they wore in Sumeria? Sorry, this isn’t a fashion blog.

kitten club: I can make a fair guess about which regular readers would  join, but I don’t know where to refer them. And a kitten a month? It’s too many. No matter how cute they are. Plus it’s wrong to ship them. They need to be hand delivered, lovingly.

notes of the kettle: This was weird enough that I googled it myself and was, sure enough, led to one of my posts, “Putting the kettle on,” as well as to notes from a community meeting that included the subhead “Vott is kettle,” which is all about JavaScript. Why is said “vott” instead of “what” is a mystery. Or maybe “vott” isn’t a mispronunciation of what but some arcane bit of geek speak. You know: “I’m going to vott your computer now. Stand back.” I’d love to give you a link to this so you don’t think I made it up, but I didn’t copy it down at the time—I was too busy being baffled—and it won’t come up again, but if you want to buy a whistling kettle, several of those links popped up. I think it was when I typed in “vott is kettle.” The connection’s obvious, isn’t it? The kettle whistles and you run into the kitchen yelling, “Vott iz itt dis time?” (Sorry, my phony accent’s a bit woozy. I’m not sure what language group I’m supposed to be imitating and I doubt I’d get it right if I was sure. Normally I wouldn’t stoop to making fun of someone’s accent, but it’s justified this time. Necessary even.) You can find out about Kettle Knudson, who’s either from or visited Bemidji, Minnesota, I’m not sure which, but the story’s in the Bemidji Pioneer. On this I could give you some links but not having them introduces an element of randomness that’s way more fun. What does it all mean, bartender?

tumblr pics of fully clothed grandmothers: I hardly know where to start with this one. Is a website somewhere offering pics of semi-naked grandmothers? And if there is, how do we know the pictures are of genuine grandmothers and not women like me, of a grandmotherly age but without grandchildren, which by any definition I understand disqualifies me from grandmotherhood? I mean, how much less of a turn-on is it once you know the background’s been faked?  You won’t find me on any site of that sort. Not only won’t I lower myself to pretend I have grandchildren but because my clothes are tattooed on, so I’m always fully clothed. Even in the shower. So, how did they find Notes with that in the search engine? The only one of these words I remember using is of, although it’s not impossible that I said everyone somewhere or other was fully clothed. It sounds like me. And in many of the places I go, including the supermarket, they are. Time after time. In fact, even as I type this, I’m fully clothed. It’s chilly in the morning at this time of year. I only frighten the neighbors in warm weather. As for what the googler was looking for, I can only speculate. And I’m not sure I want to.

Comparative racism: link to a guest post

Sophie McNaughton from Moon Child invited me to write a guest post about the United States and racism. She lives in Scotland and having followed the news from the U.S. had begun to wonder if the country was being demonized (or in her word, demonised) or if what she was reading and hearing was accurate. If you’re not already up to your eyeballs with what I think, follow the link and read it.

Dealing with the public, U.K. style

A recent article in the Guardian listed the reasons people call local government. The information was compiled by the Local Government Association, and what journalist could resist? Other papers ran versions of the story as well. People asked:

What was the name of the James Bond baddie who liked cats? (That was for a crossword puzzle.)

What size pan does Mary Berry’s strawberry tart call for? (At least they didn’t ask what kind of fruit it calls for.)

How much water do you need to cook super noodles? (A lot. What are super noodles?)

What are the rules for mouse racing? (First you catch your mouse…)

What should you do if you eat an out-of-date pork pie? (Write your will. It’ll keep you busy until you come to terms with the fact that you’ll live.)

Would you take my cat? (No, for my cat is a jealous cat. My other cat probably is as well, but he’s young and can’t imagine other cats moving in on his territory.)

swanage 078

Cliffs near Swannage, Dorset. That woman soaking in the sublime scenery? She’s looking at her phone.

I don’t know if those are particularly British questions—except of course for the Mary Berry one. She keeps cropping up here.  The emergency phone system fielded a call from someone who said Mary Berry had kidnapped her. The consensus among people who left comments here was that we should all be so lucky. We’d get a nice cup of tea and some homemade cake.

When you deal with the public, you hear and see pretty much everything. My dealings have been with the American public, but basically weird calls are weird calls. I used to work for a writers organization, and it ran a series of contests. Every time the rules confused someone and they called to ask for an explanation, the organization responded by making the rules more specific. And longer. Which confused more people. Which led to more calls. My favorite went like this. “I see it says to staple the submission in the upper left-hand corner. Whose left is that?”

As an organization, we never did seem to catch onto the connection between increased length and increased calls. So who, I ask you, should I be making fun of here?